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How do I Whitelist in AppRiver?
K
Written by Karthek S
Updated over a week ago

If you use AppRiver's SpamLab spam filtering, you can whitelist Right Hand to ensure our simulated phishing test emails and training notifications reach your end users. Should you face any issues with the whitelisting process, contacting AppRiver directly for detailed guidance is recommended.

Below are the steps you should follow:

  1. Sign in to the AppRiver Admin Center.

  2. Choose Filters >>> IP Addresses.

  3. In the Allowed IP Addresses section, include our IP addresses. Add the following IP Address to the list.

IP Address

Service Description

168.245.54.27

Phishing Readiness / Onboarding/ Training

Allowing an IP address will cause messages from it to bypass all filters except for virus filtering.

4.Click Save.

After whitelisting the IP addresses. Please click on Email addresses and Domains to whitelist our email addresses and domains using the table below:

Email Addresses:

Below is a list of our sender emails which you can add to the safe sender list. You are expected to whitelist these emails in your Google Workspace, Outlook 365, or Endpoint security solutions.

Email Address

Service Description

Onboarding Emails

Notifications Emails

Domain Names:

Note: You can whitelist the domain names if you are using phishing simulations

Right-Hand uses the domains listed below for its platforms and landing pages, it is recommended you whitelist these domains. You are expected to whitelist these domains in your firewall and Email endpoint security solutions.

Domain Name

Description

right-hand.ai

Platform

linktologin.com

Landing Pages

ssotowebsite.com

Landing Pages

linktosso.com

Landing Pages

inbox-login.com

Landing Pages

bankng-login.com

Landing Pages

verified-login.com

Landing Pages

authupdate.com

Landing Pages

resetlogin.com

Landing Pages

account-protect.me

Landing Pages

discountOffer.com

Landing Pages

grnaill.com

Landing Pages

mailboxaccess.com

Landing Pages

rnicrosoftlogin.com

Landing Pages

linkdinapp.com

Landing Pages

Important note: After implementing the steps outlined in this article, we advise conducting a test phishing campaign for 1-2 users to verify the effectiveness of your whitelisting. If necessary, consider reaching out to your service provider for support.

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