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If Proofpoint Essential's spam filtering or Proofpoint Enterprise's Allowlist is part of your setup, whitelisting Right-Hand enables our simulated phishing test emails and training notifications to be delivered to your end users.
For whitelisting in Proofpoint, refer to the external software's guidelines. If you encounter any issues, we recommend you to contact Proofpoint directly for specific instructions.
Whitelisting in Proofpoint Essentials
Once you are prepared to whitelist in Proofpoint Essentials, please proceed with the instructions provided below.
Please go to Security Settings. Next, select Email from the options available, and finally, click on Sender Lists.
In the Safe Sender list, add our IP addresses. For a comprehensive list Right-Hand's IP addresses, Email Addresses and Domain Names please refer to our article titled "Whitelisting best practices."
Click Save.
Whitelisting in Proofpoint Enterprise
To add to the whitelist in Proofpoint Enterprise, please follow the instructions provided below. If you encounter any difficulties while performing these steps, feel free to reach out to our support team for prompt assistance.
Access your Proofpoint Enterprise Admin console by navigating to the designated location.
Select Email Protection.
Opt for Organizational Safe List from the Spam Detection drop-down menu.
Click Add.
In the Proofpoint - Global Safe List window, fill in the following information:
a. In the Filter Type section, choose Sender Hostname from the drop-down menu.
b. In the Operator section, choose Equals from the drop-down menu.
c. In the Value section, Please enter the IP addresses provided in our article titled "Whitelisting best practices" in the designated field.
6. Click Save Changes.
In order to mitigate any potential issues with Proofpoint's Targeted Attack Protection, we advise including Right-Hand's IP addresses within Proofpoint's URL Defense. To successfully complete this task, please follow the instructions outlined below, which will guide you on how to add Right-Hand's IP addresses to Proofpoint's URL Defense.
Access the administration console of your Proofpoint Essentials platform.
Choose Email Protection.
Choose the URL Defense option from the drop-down menu labeled Targeted Attack Protection.
Proceed by selecting the URL Rewrite Policies option.
Within the Exceptions section, include the IP addresses provided in our article on Whitelisting best practices.
Click Save Changes.
Steps to Take If Your Emails Are Ending Up in the Spam Folder
To prevent your emails from being classified as spam or being quarantined, it is necessary to include Right-Hand in the Organizational Safe List within Proofpoint.
In order to add Right-Hand's hostnames or IP addresses to the Organizational Safe List, please follow the instructions outlined below.
Access the Proofpoint admin center and follow the path Email Protection > Spam Detection > Organizational Safe List to reach your destination.
Include either our hostnames or IP addresses. For the latest list of our IP addresses and hostnames, refer to our article on Whitelisting best practices.