The following steps will help you add the Mail flow rules:
Navigate to Mail flow > Rules, then click the + icon to create a new rule.
It’s a good idea to copy any existing rules first, just in case you need to refer back to them later.
From the + (Add new rule) drop-down menu, select Create a new rule… to get started.
In the New Rule window, enter a name for your rule in the Name field—this will help you easily identify it later.
From the Apply this rule if… drop-down menu, choose The recipient address includes…
In the Specified words or phrases pop-up, enter the email address of the internal mailbox you set up earlier.
Steps 6 & 7 have two different scenarios:
Scenario 01: Don't send a copy of the reported email to the Internal Mailbox
Scenario 01: Don't send a copy of the reported email to the Internal Mailbox
6. Now that the condition is set, it’s time to define the action.
From the Do the following… drop-down menu, select Redirect the message to, then choose these recipients from the options.
7. Click Select One, and a window will open showing all contacts.
Search for the right-hand reporting email (for example, [email protected]), select it, and then click Save to confirm.
Scenario 02: Send a copy of the reported email to the Internal Mailbox
Scenario 02: Send a copy of the reported email to the Internal Mailbox
6. Once you’ve set the condition, it’s time to define the action.
From the Do the following… drop-down, select Add recipients, and from the options, select to the To box.
7. Click Select One, and a window will open showing all contacts.
Search for the right-hand reporting email (for example, [email protected]), select it, and then click Save to confirm.
8. Now click on the Next button and set the following values to
9. Click on Next and then the Finish button. The rule will appear in the list.
10. Click on the rule to open the settings panel.
Turn on the rule by toggling the switch, then click on Rule Settings.
Set the Priority to 0, and don’t forget to click Save to apply your changes.
11. After that, the rule will appear enabled at the top of the list.
The configuration has been successfully set up :)