At Right-Hand Cybersecurity, safeguarding the security and privacy of our customers' data is our top priority. To provide, maintain, and enhance our services, we work with a select group of third-party service providers (subprocessors). These subprocessors process data on behalf of Right-Hand Cybersecurity to support our platform's functionality, reliability, and security.
This page outlines the subprocessors we engage, their roles, and the locations where data processing may occur. We are committed to ensuring that each subprocessor adheres to stringent data protection obligations aligned with applicable privacy laws, including the General Data Protection Regulation (GDPR).
What is a Subprocessor?
A subprocessor is a third-party data processor engaged by Right-Hand Cybersecurity, which processes customer data on our behalf. This processing supports our delivery of services, such as platform hosting, data storage, analytics, and customer support.
Our Subprocessors
Right-Hand Cybersecurity uses the following subprocessors:
Subprocessor | Purpose | Location |
Amazon Web Services (AWS) | Cloud infrastructure and data hosting | Singapore |
Mixpanel | Data Analytics | US |
Hubspot | Client Relationship | US |
Intercom | Customer Support | US |
Frill | Release notes | Australia |
Google Workspace | Email Communication | Singapore |
MongoDB | Database Storage | Singapore |
Slack | Internal communications (may include limited customer data during support interactions) | US |
Articulate | Content Creation | US |
Planthat | Customer Support | US |
Sendgrid | Email Delivery | US |
NewRelic | Observability | US |
DocuSign | Document Signature | US and EU |
Zoom | video conferencing, webinars, and virtual meetings | US |
Cloudflare | Content delivery network (CDN), security, and performance optimization | US |
Rollbar | Exception Handling | US |
Safeguards and Due Diligence
Before engaging any subprocessor, we perform comprehensive due diligence to evaluate their security, privacy, and compliance practices. All subprocessors are bound by strict contractual obligations, including data protection agreements that meet GDPR and other applicable regulatory requirements.
Updates to this List
We will provide customers with advance notice before engaging new subprocessors. You may subscribe to receive notifications of changes by contacting [email protected] or visiting this page regularly.