Right-Hand Cybersecurity

<a href="#h_9c49ebec2e">Message not received for a user</a>

<a href="#h_3efed233dd">Checking whether user is present in a team (If you are an MS Teams admin)</a>

<a href="#h_14e3b22f78">Checking if you are present in a team</a>

<a href="#h_8ddf4ed90c">Installing the bot to a team</a>

<a href="#h_a23ba1eb34">Adding a user to a MS Teams team</a>

1. <a href="#h_9c49ebec2e">Message not received for a user</a>
2. <a href="#h_3efed233dd">Checking whether user is present in a team (If you are an MS Teams admin)</a>
3. <a href="#h_14e3b22f78">Checking if you are present in a team</a>
4. <a href="#h_8ddf4ed90c">Installing the bot to a team</a>
5. <a href="#h_a23ba1eb34">Adding a user to a MS Teams team</a>

If you are not receiving a message on MS Teams. Follow the steps below to troubleshoot this issue.

1. Login to the Cyberready portal and navigate to <code>Human Risk Management &gt; Settings &gt; Delivery Mediums &gt; MS Teams &gt; View Configurations</code>

If no team is listed here, proceed to <a href="#h_8ddf4ed90c">Install the bot to a team</a> in which the user is present. This should solve the issue.

Check whether the user is present in any of the listed teams. Follow the given steps for each team.

1. If you are checking for another user (admin access required), <a href="#h_3efed233dd">Follow steps here</a>
2. If you are checking for yourself, <a href="#h_14e3b22f78">Follow steps here</a>.

If the user is not present in any of the above teams, a admin user can do any of the two things

1. <a href="#h_8ddf4ed90c">Install the bot to another team</a> which user is part of
2. Add the user to one of the already added team. <a href="#h_a23ba1eb34">Steps here</a>.

1. Check the enabled teams
 1. Login to the Cyberready portal and navigate to <code>Human Risk Management &gt; Settings &gt; Delivery Mediums &gt; MS Teams &gt; View Configurations</code>
 
 
2. If no team is listed here, proceed to <a href="#h_8ddf4ed90c">Install the bot to a team</a> in which the user is present. This should solve the issue.
 
 
3. Check whether the user is present in any of the listed teams. Follow the given steps for each team.
 
 
 
 1. If you are checking for another user (admin access required), <a href="#h_3efed233dd">Follow steps here</a>
 2. If you are checking for yourself, <a href="#h_14e3b22f78">Follow steps here</a>.
 
4. If the user is not present in any of the above teams, a admin user can do any of the two things
 1. <a href="#h_8ddf4ed90c">Install the bot to another team</a> which user is part of
 2. Add the user to one of the already added team. <a href="#h_a23ba1eb34">Steps here</a>.

Checking whether user is present in a team (If you are an MS Teams admin)

Login to the <a href="https://admin.teams.microsoft.com" rel="nofollow noopener noreferrer" target="_blank">MS Teams admin center</a>

1. Login to the <a href="https://admin.teams.microsoft.com" rel="nofollow noopener noreferrer" target="_blank">MS Teams admin center</a>
 
2. Navigate to Teams &gt; Manage Teams.
 
3. Select the team.
 
 
4. Look for your username.

Navigate to Teams &gt;three dot menu (more channel options) &gt; Your teams and channels.

1. Login to your teams account.
    
2. Navigate to Teams &gt;three dot menu (more channel options) &gt; Your teams and channels.
    
   
    
3. Search the team name here.
    
   
    

Login to the <a href="https://admin.teams.microsoft.com" rel="nofollow noopener noreferrer" target="_blank">MS Teams admin center</a>.

Search for <code>Right Hand Cybersecurity</code> app.

Select the app and click on Add to a team ​

Find the team you want to add, Click on Add &gt; Apply ​

Verify the new addition from Cyberready portal ​<code>Human Risk Management &gt; Settings &gt; Delivery Mediums &gt; View Configurations</code>

1. Login to the <a href="https://admin.teams.microsoft.com" rel="nofollow noopener noreferrer" target="_blank">MS Teams admin center</a>.
 
2. Navigate to Teams apps &gt; Manage apps.
 
3. Search for <code>Right Hand Cybersecurity</code> app.
 
 
 ​
4. Select the app and click on Add to a team ​
 
 
5. Find the team you want to add, Click on Add &gt; Apply ​
 
 
 
 
6. Verify the new addition from Cyberready portal ​<code>Human Risk Management &gt; Settings &gt; Delivery Mediums &gt; View Configurations</code>

Find the user you want to add, Select and Apply.

1. Login to the <a href="https://admin.teams.microsoft.com" rel="nofollow noopener noreferrer" target="_blank">MS Teams admin center</a>.
 
2. Navigate to Teams &gt; Manage Teams.
 
3. Click on the target team.
 
 
 ​
4. Click on Add members ​
 
 
5. Find the user you want to add, Select and Apply.